J-Subculture FAQs

Shopping

Which shops can J-Subculture purchase from?

Basically, any Japanese online shops with few exceptions. Contact us from yo...

What’s the commission for proxy shopping?

We call "User Protection Plans", and there are 3 different plans available. Pl...

What’s the fee breakdown for the proxy shopping service?

-Item price: -Insurance Plan: 100, 250 or 600JPY (your choice) -Handling fee(...

Can I cancel the order?

No, if you have already paid for the order. You are unable to cancel the order u...

Can I buy items from Mericari or Rakuma (Frill) ?

Yes, you can. We can take Mercari and Rakuma orders from the link below as Prox...

Can I have a refund or compensation if my item was a counterfeit?

No. We are unable to refund or compensate you for these situations. That is a r...